Sprious is seeking a passionate, self-motivated, highly-flexible, and driven Customer Success Representative to assist our customers with their needs, as well as developing and nurturing relationships with our existing users. The ideal candidate will have high personal integrity and character, is customer-focused, and engaging to the core.
Here at Sprious, we take pride in our accountability for ourselves, each other, and in our work. By adding accountability to our systematization in our business practices, we’re able to realize freedom for time with our family and friends, both in and out of the office. Our mission is to seek growth in business, community, and life for our employees and clients by crafting unique, life-enriching companies.
If you’re looking to be a cog in a corporate machine, look elsewhere. But if you love a challenge and want to create for one of Lincoln’s fastest-growing new technology companies, you’re in the right place.
We want YOU to help our customers learn and grow with us. We want YOU to make sure our clients are successful while improving our customer retention. We want YOU to take our existing customer success processes to the next level and expand our customer retention goals.
We offer a competitive salary along with a generous benefits package that includes a 401(k) (we match 50% of your first 10% of contributions) and company-paid health insurance, plus voluntary vision & dental. We offer a casual dress environment, and all new team members are equipped with a NEW top-notch workstation including dual monitors, and your choice of accessories. Plus: smoothies, daily meditation, your choice of a sitting or standing desk, a free parking pass at a Haymarket Garage that’s only a stone’s throw from the Pinnacle Bank Arena, and free books! That’s right – request any book through the Sprious Reads program and we will buy it for you. We’d like to see the corporate machine beat THAT.
For the position itself, we have some basic requirements (see below), but we are looking first and foremost for a culture and values fit. If you’re driven by a love of ensuring customer success and determined to improve yourself and those around you both personally and professionally, then come and join the dynamic team at Sprious!
Responsibilities:
- Gain in-depth knowledge of all of our products and services to provide quality assistance where it is needed
- Answer and provide timely support of incoming support tickets via our various channels
- Drive creation and development f additional support channels
- Serve as a representative for all product lines, armed with in-depth knowledge of each products unique offering
- Serve as a liaison between our Customer Success team and our Sales team
- Reach out to existing customers in a proactive manner for “tech touch” segment
- Contact Existing customers regarding upgrades, cancellation of customer outreach, or other account issues
- Develop and build out Knowledge Base articles for different product lines
- Work on Quarterly Business reviews content and presentation materials
Requirements:
- Minimum of 1 year of experience in sales and client relationship management with “enterprise” level customers
- Excellent written and verbal communication skills
- Highly organized and detail-oriented
- A consistent willingness to ask thoughtful, probing questions, while demonstrating dedication and empathy
- High personal integrity, character, and excellent customer service skills
- Ability to take and understand commitments to deliver the product on time
- Technical background or the ability to grasp technical concepts is a plus
- Proxy or IP experience is a bonus but not required
- Account management experience
This is not a remote position – we are seeking a candidate that is able to work in the Lincoln, NE office for this role. However, we are temporarily allowing our employees to work from home during the ongoing pandemic.